Customer Stories

The biggest reward in renovating is seeing a job well done and knowing a client is happy with their newly renovated home! Please see below for testimonials from some of our clients!

Atherton L.

With four kids at home, we felt we needed some extra breathing space and invited Darryl from Smith & Sons to give us some ideas of what we could achieve in the given space.  With his input we came up with a plan that we were happy with, and together with Shaun and his boys they carried out the renovations within budget, time and to a good quality.  The team was courteous and easy to deal with and promptly resolved any minor issues that popped up.

Doc S.

Smith & Sons came recommended to us. From our first meeting we felt confident we had the right team to add two ensuite and veranda extension to our Queenslander. 

Our requests was to have the job completed within a time frame and the end result must not look like an extension. The job was finished a week earlier than quoted. The end result was what we hoped for. An excellent job. We have recommended Smith & Sons to all our friends. 

John S.

I’m a single person looking at retiring in a year’s time or so. I live with my brother who is retired.

The renovations I had done were:

  1. incorporate an office into a family room to make it one large room,
  2. enlarge an existing carport to house 3 extra vehicles,
  3. add a deck along the front of the house,
  4. sheet in and paint the existing carport,
  5. and various other small repairs and adjustments.

The reasons for the renovation were to make the living areas more liveable and practical, make the house cooler in summer, provide a useable outdoor living space, and increase the undercover area for vehicles. The pre-renovation house had been built in the 1950’s and renovated extensively in the late 70’s and had become dated and didn’t suit our requirements or our future needs.

I’d never heard of Smith & Sons before, but I did know the family here in Toowoomba that were the franchisees and in particular one of the brothers, and it was during a casual conversation with him that I mentioned I was thinking of doing some renovating and he suggested I might like to approach Smith & Sons East Toowoomba. Knowing the family certainly was a deciding factor in selecting Smith & Sons to take on the project.

It’s difficult to select a single best thing about renovating with Smith & Sons because all aspects of the experience were excellent but if I had to choose one it would be the very good relationship I had with the managing directors Darryl and Sam who were very easy to get along with, patient, and always focussed on delivering a high quality product.

I would certainly recommend Smith & Sons again and I plan in the future to renovate with them in updating my kitchen and bathroom.

Renovating can be a traumatic experience particularly if, as we did, you live on site while it is being done. However, while our lives were inevitably disrupted the experience we had was very positive. I was very impressed with the respectfulness, thoughtfulness and courtesy of the Smith & Sons employees but not only that they worked quickly, diligently and their workmanship was excellent. On the management side Darryl and Sam kept me updated with regular communications and the quoting and planning process was very professional and carefully explained. I asked for a number of variations to the original plans which would have tested the patience of most builders but Darryl and Sam and co took it all in their stride and happily complied. It was evident from the attitude and work ethic of the whole East Toowoomba Smith & Sons team that they had a healthy culture and this underpinned their professionalism, workmanship and the agreeable relationship they had with me as their client.

Glen & Janet B.

We had lived at 19A Garde Street, Centenary Heights, Toowoomba for nearly 13 years. We liked our location and our many visitors enjoyed staying with us in our “little cottage” with all its dark atmospheric timber floors and ceilings.

However, since retirement (7 years ago) we have developed hobbies and interests that require more room and light. During this time, we looked around for another house but nothing met our requirements - most of them needing some renovation and their location was often less than ideal.

We finally concluded that we should stay where we are and renovate. We met with several builders discussing our concept drawings. Smith & Sons Toowoomba East provided us with the most positive evaluation and worked on our concept to ensure we had the best functional and cost effective plans. Most importantly, the plans included a carport to accommodate our caravan and car.  We settled on a fixed contract price.

Our hopes for a beautiful home were fully realized by the Smith & Son, Toowoomba East team.  The project progressed in a professional and happy environment. Communication between project management, building staff and us was always timely, clear and informative. There were no problems during the build that were not worked on in a positive and practical manner.  The workmanship was exemplary and a credit to the company and it’s subcontractors.  All new fixtures and fittings are fully functional and of good quality.

During the renovation, we requested extra features to enhance our home.

For example, a wall module containing a gas fireplace. The carpenters very happily accommodated us with this change even though it was quite a task incorporating a vertical flue in a non-hazardous position.

For reasons above and that the project was completed within the contracted timeframe we are very happy to recommend Smith & Sons, Toowoomba East under the licence of VDK Brothers Pty Ltd.

Tania and David

Tania and I are old Highschool sweethearts and recently reconnected over the last few years. Tania has 2 boys 11 & 14. For myself I have been living in my current home for just over 10 years. I asked Tania and the boy's to move in and see how we get along. As we realised this was the life we wanted for all of us we soon started to think about the house didn't quite feel like home for her as it did for myself, also living in close proximity to 2 boys a poky kitchen was losing its appeal.

We talked ideas and soon were on the hunt for a new home that gave us more room. We went to a few open houses and auctions. But nothing really grabbed us. Issues like the place was too far from town, rooms were smaller than the current home, didn't have a shed out back and we would have to spend money again to build what we wanted, needed a reno, house was perfect but no room for a shed. We sell my house pay agent fees, buy another place for more money and pay the government another lot of sales tax for the privilege of moving and spend some more money on a reno or shed or both. The numbers were not adding up.

We kept coming back to Clewley Crescent. It is a nice area, close to schools, shops and parks. Easy to commute about and a bike  path at the end of the street that gets us every where relatively quickly.

A friend of Tania's is an architect and so we asked him around for some ideas on a reno. An upstairs extension was soon agreed upon and the initial drawings made straight away. This seemed the best possible outcome for cost and helping Tania and the boys settle in to a place that felt like ours. Life got in the way for a year before we decided to not let it stop us and move forward. We asked Murray the architect for some builder recommendations and a friend who was also doing a upstairs extension for his builders number, Smith & Sons being one of the recommendations from Murray at Alisco Designs.

The initial consult was a positive experience with all  the builders we spoke with. Deciding who to go with was the hardest task. One initial quote was well above what we could afford or feel would be an appropriate amount to spend. The final 2 quotes were close to our budget, but talking with Darryl and Sam and their ability to go through everything and show us all manner of finishes, fittings and what we could expect the stairs to look like (the clincher for us) helped us to decide which builder to go with. The team at Smith & Sons Toowoomba East cared about what we wanted and solutions on how to achieve it for us. Darryl and Sam were also able to offer ideas to achieve the finish we wanted while also meeting our budget. They had a good expectation on a time line for the build and managed to stick to it closely in spite of poor weather.

The best thing about renovating with Smith & Sons was the team from Toowoomba East. From the office staff to the chippies, everyone was accommodating during the build while inspecting the progress and keeping us updated. They were able to get any problems sorted out straightaway, which was reassuring as the whole process can be daunting as this was our first big renovation.

Looking back now we would definitely use Darryl and Sam again, their dedication to seeing the job through till the end and done right showed great professionalism. We are so happy with our new home with its upstairs addition and new kitchen, it has given us so much more living space we can't wait to make more memories here in this house that we call home.

Terry, Maximum Accounting Solutions

Just like to thank Darryl & Sam at Smith & Sons Toowoomba East plus Anthony & Craig at VDK Group- Air Conditioning & Electrical.  
We are so pleased with our office renovations. The quality of workmanship, communication from start to finish and the fact they delivered on time with a tight schedule was exceptional!!
Give them a call if you are thinking about renovating. We highly recommend them

John R.

If you need a well-designed, well organisedand reasonably priced extension/modification to enhance your house - look no further!  As well you'll get the nicest and most obliging team of tradespeople (all men really) to do it to an exceptional standard of craftsmanship.

It's not something I do every year and not something I could easily organise myself, so finding Darryl & Sam (Brothers and therefore Sons I suppose, and not Smiths either!) and their team to take care of everything allowed me to enjoy the building process, as much as that is possible while living in the place being modified.

Communications were optimal for a small busy company, and always clear.  My job was completed in a time far less than my expectations.

What more to say . . . !

Nellie & Geoff W.

We had been talking about putting on an extension to our existing 3 bedroom, one bathroom house for years. We have 9yr old twins and needed more space, we wanted another living area with a fireplace and built in cabinetry, and a master bedroom with ensuite and WIR. We had received quotes from a number of other builders, then decided to call Smith & Sons for a quote. When Darryl and Kristy came to our house we immediately felt at ease with them, they listened to what we wanted and were very professional. We chose Smith & Sons because we felt comfortable with them and trusted that they could bring our vision to life.

The best thing about building with Smith & Sons was they kept us up to date with what was happening and when it was going to happen. Darryl & Sam are such great guys they were at our house most mornings and evenings to see that everything that needed to be done that day was completed. In fact all the builders and trades that worked on our extension were friendly and courteous. If changes were made we were always consulted about them first, we felt very involved in the whole process. We were given a time frame of how long the build could take but it was completed in considerably less time.

The quality of materials used and workmanship was of an exceptionally high standard. We are incredibly happy with the final result and would recommend Smith & Sons to anyone thinking of renovating or adding on an extension. And we will definitely use them again if we needed more work done in the future. We love spending time at home now more than ever before, our dream of more space is now a reality thanks to Smith & Sons.

Rob and Priscilla

We’re a young family with 1 boy (13 years), who recently had Smith & Sons create a deck at the front entrance of our home.

We saw a large deck Smith & Sons made on Facebook and the clients were very happy, so I decided to give them a call. An appointment was made, Darryl turned up on time. He gave us a quote deadline, which was met. We discussed the quote and what was involved to complete the deck. He informed us of every step.

The best part about renovating with Smith & Sons was that they were punctual, honest about their availability, no hidden costs, sticking to the deadline, cleaning up after themselves and they were happy to deal with both myself and my wife. Both Darryl and Sam overlooked the job each day, morning and afternoon. Constantly checking the workmanship of their tradies and keeping us informed with every step.

Darry and Sam are very professional, friendly and very helpful when we had other questions in regards to other jobs. We’re very happy with the workmanship of the deck.

I thought the deck was a bit overpriced but the job flowed so smoothly for us it was worth not having the stress of dealing with dodgy builders. I would recommend Smith & Sons and would get them back again. 

Rebecca

We decided to renovate our bathroom as our house was built in approximately 1988 and the bathroom was not originally wet sealed. As a result water was absorbing through the tiles in the shower through to the wall, causing reasonable water damage.  

We chose Smith & Sons as I had previously seen them advertised on Facebook and was very impressed with the photos of other renovations they had performed. We have no complaints about our experience with Smith & Sons, everything was handled in a professional manner. Sam organised the toilet to be replaced to ensure as little disruption as possible to us, as we only have the one toilet in our house.

In particular we were very impressed with the friendliness of the Smith & Sons team as well as the contractors performing all the work. Also, Darryl knew that the only thing I was going to be fussy about was the bath (as I love having a bath!!) and he looked in to getting a bath of a decent size (my request was no smaller than our previous bath) to suit my requirements.

I would recommend Smith & Sons to anyone who is thinking about renovating.

 

Jen A

For me, renovating was quite a daunting challenge after being recently widowed.

After a number of disappointing experiences I received from builders ie over promising & under delivering, I experienced a very welcome change after commissioning Smith & Sons Toowoomba East for my project.

I met Darryl & Kristy on site for our first meeting. The entire project was handled with complete professionalism from quoting to completion. All communication whilst the job was in progress was well documented via email & assisted by progress photographs. This was extremely important to me as I no longer lived in close proximity to the property. Upon my final inspection of the project, I was extremely happy with the outcome.

After this experience, I have developed a trust again in the building industry. 

I look forward to working again with Smith & Sons in the future.

Rebecca M.

We are a family of 6 with 3 of our 4 children living at home still (the 4th visits when he can). We had our 1950’s kitchen and bathroom renovated and roof replaced by Smith & Sons.

Our house was built in 1950 still with the original  kitchen, bathroom and roof. The only toilet was outside with the laundry, so for the past 4 years we have had to use a toilet outside- rain, hail or shine. Having a toilet inside now is an amazing feeling, plus we opted for underfloor heating which is amazing on our cold Toowoomba mornings and evenings.

We chose to go with Smith & Sons as they listened to our dreams and desires and they were very informative when answering our questions. The quote process was very clear and professional.

The team from Smith & Sons were very professional, communication was always a big plus, the quality is amazing and they are very courteous and friendly. When I had decided to remove our fireplace and make it into a storage room there was no questions asked.

I would recommend Smith & Sons to anyone who is thinking about renovating.

 

Desiree M.

My husband & I had our front and back deck redone and ensuite renovated by the team at Smith & Sons Toowoomba East. Our back deck was falling apart so we decided out of necessity that it was time to call a builder.  We decided to contact Darryl at Smith & Sons Toowoomba East as we had seen many good reviews and pictures online and on Instagram from all Smith & Sons. The team was friendly, approachable, always on time and very easy to talk to.  I would definitely recommend Smith & Sons to anyone who is considering a renovation.

Graeme & Maria

Getting close to retirement so we started considering where we would like to live; well why not right where we are. Happy with the area, happy with the house, well maybe the house could do with a bit of alteration; no kids here anymore. How can we make the house suit what we want now; the ideas started rushing to our heads, then common sense prevailed and we realised a palace would look out of place in Toowoomba.

So we decided it would be nice to transform our family room into a fourth bedroom complete with ensuite, also our carport out the side of the house is pretty useless so why don’t we look at getting rid of it and have a new family/entertainment room built. Then we can have the new room open onto a nice outdoor area all under the one roof; perfect for a retiree on a nice day. Now we had decided what we wanted the next two obvious questions were how much and where do we start?

Started to compile a list of what we would need to do; get drawings done, council approval etc. and then asked myself how long is all this going to take me? There has to be an easier way. There was; it was Smith & Sons, went and saw them explained what I was looking at doing and they said, no problem they would come and have a look at the place and see what was required to achieve our wishes and arrange for the drawings to be done and from there supply us with a quote and if we accept the quote they will look after all the council approval applications. Hey this getting more like it, so they came (right on time) and had a look and also brought some fantastic ideas with them. So we decided to get them to go ahead and arrange the drawings and to compile a quote once we were satisfied the drawings matched what we required. This all happened within a couple of weeks. When Darryl presented us with the quote, it was very professionally compiled and he sat down with us and explained everything in detail and answered any questions we had at that time as well as any questions we thought of later. So everything was looking good and to our joy the costs were within our budget. Where do we sign?

Now we were on our way, what was recently only a dream was on the road to becoming a reality. The relevant documents were compiled and presented to us to sign; so now all we had to was wait for all the red tape to go through the relevant process. After all the approvals were granted it was time to start and we started to worry about what it will to be like trying to live in the house while all the builders are here doing their thing. Didn’t have to worry about a thing, Sam and Darryl are very cognisant of the fact we are still living in the house and made sure any disruption was kept to minimum. During the whole building phase we were kept informed about what was happening and if we came up with any last minute ideas/adjustments they were more than willing to try and accommodate our wishes.

The whole building phase was carried out in what we considered to be a realistic timeframe and was very professionally done. We couldn’t be happier with the finished product and the service provided and the fact there were no hidden costs in the original quote. The only additional costs we were required to pay for was any additional requirements that we came up with along the way and we knew we could afford the additional enhancements because of our confidence in the original quote.

Smith & Sons, led by are Darryl and Sam are a very professional building team who carry out high quality work and are very easy to communicate with.

If ever we required further renovations to our humble abode, we not hesitate to contact Darryl and Sam again; however because they did such a great job the first time we will only be able to recommend them to anyone requiring the same professional results and service we received.

So our dream is now a material reality and we didn’t have to do anything other than contact Smith & Sons Toowoomba and they handled everything; wish everything was so easy.

PS: They can even help with the landscaping.

  

Peta N.

You and your people have done a superb job. I'm very happy with the final job and really gladd we went ahead and did it. The difference is just amazing. Well done Darryl. You and your team have been amazine to work with- you took the stress away from having to renovate and delivered a perofessional and beautiful bathroom. 

Liz & Gav

As soon as we engaged in conversation with Darryl from Smith & Sons in order to request a quote for our house renovation, the team were friendly, articulate and professional.

Darryl and office manager Tania arrived on time, listened to our needs, whilst also value adding different ideas and options to enable the work we required in the most economic way. We received the quote within a week of the initial meeting, which was thorough and inclusive of everything we required.

We were extremely mindful that we didn’t want any surprises price wise and were pleasantly surprised at Darryl’s teams enthusiasm to ensure that we were all on the same page, the entire way through the project.

In doing our own figures, on paper the quote was middle of the road, but when you consider all the inclusions it was by far the best value we could get. We observed that Smith & Sons actually operated like a professional business. They had written timelines and were very keen to ensure that our family was extremely happy with the product.

Darryl continued regular contact prior to building beginning while approvals and plans were finalised. It was most pleasing to have a professional builder explain the planning and council process and this ensured that any hiccups were mitigated smoothly without any stress being caused to us the consumer.

Once the renovation was underway, Darryl and Sam and the rest of their team were respectful that a family still needed to function and get out the door each morning. They always kept us informed of timeframes and what was going to be happening each day and what we could expect. What we specifically liked was the time provided by all the trade persons to explain what they were doing. This shared situational awareness was outstanding for all concerned and allowed progress payments to proceed extremely smoothly.

Put simply if the team said they were going to do something, they did it- what more could you ask for.

The quality of their work was of a very high standard and it was helpful to hear their professional ideas about materials to use for practicality as well as for appearance and look. We were especially impressed with the onsite “builder” Sam and his team. They were so easy going and were genuinely excited at our project and watching our residence transform.

Overall we love the new renovated areas of our home and are very pleased the building experience with Smith & Sons was so positive. If you value quality service at reasonable pricing we would highly recommend this building team for anyone considering work on their home. 

Ken and Val A.

Darryl, Sam and team, we thank you for the great transformation of our kitchen and bathrooms. It was a pleasure watching your professional team at work renovating our home with minimal inconvenience to us. We highly recommend Darryl, Sam and his team if you are considering renovations. Well done. 

The Duffy Family

Recently we had the pleasure of working with Darryl & his team at Smith & Sons Toowoomba East. We extend our family home; building a master suite above the garage and a 2 car shed in the backyard (with matching cladding to the house).

We have had a great experience with Smith & Sons, they stuck to budget and the time-frame originally quoted, only adding extra expense & time for additional jobs we wanted done (aka the shed).

As we were overseas a lot during the build, Darryl kept us updated with photos and emails every couple of days. Darryl was more than accommodating with any extra special requests that we threw at him or problems they found during the build (e.g. fixing a leak in the main bathroom, changing all door locks, repairing a hole in the ceiling etc.).

We would highly recommend Smith & Sons Toowoomba East for anyone looking for a builder. From the very start they were the most professional, friendly and communicative builder we received quotes from. They worked with us in timely manner to meet our budget and list of wants.

We were very impressed with the customer service from the start and throughout the whole build. Based on previous experience, generally builders are terrible at customer service and communication, so it was a huge comfort knowing Darryl and his team would be looking after our house and us during the project.

The final product looks fantastic, the workmanship and quality is great. Now our home is finally complete and you would never know that the master suite was added on years later, everything flows and matches perfectly with the rest of the house.

Thank you Darryl & the team at Smith & Sons Toowoomba East.

 

 

Tamara R.

Choosing Smith & Sons Toowoomba East to complete my extension was the best decision I ever made. From start to finish Darryl continuously checked in with me to ensure that I was happy with how everything was progressing. Most days you could guarantee I would be asked the question, “Are you happy?”.

Throughout the build, I was consulted with constantly. It was such a pleasure dealing with everyone on the team as I found them to be approachable, friendly and courteous. They always handled everything in a professional manner. Sometimes Darryl or Sam would have suggestions (but were never pushy!)  on improvements that could be made. Darryl is such a perfectionist and would repair any work that he considered below his standard.

I am absolutely thrilled with the final results of the extension. It has turned out far better than anything that I had originally imagined. I have been telling all my friends about my fantastic extension and the wonderful people who  made it possible. 

Simone V.

Our four bedroom house was in desperate need of some TLC throughout. It was built in the early 1980s and the only work that had been done on it since then was some fairly amateur DIY by the previous owners. We decided to make a significant number of changes to the home. From removal of non-structural beams and walls to a new deck and flooring changes, the renovations basically touched most of the house in some way.

 

We chose Smith and Sons following a word of mouth recommendation and they definitely did not disappoint! Sam and Darryl were both absolutely wonderful to deal with. I’m very fussy and detail oriented and they both went above and beyond to ensure our home turned out exactly as we wanted. The quality of their workmanship and finishes were excellent. As with any renovation, there were some unexpected issues that came up along the way due to the age of the home. Sam and Darryl were always proactive about communicating those issues as they arose and coming up with fantastic quality solutions to address them (they didn’t just gloss over or hide these things if they came up). Nothing we asked for was too difficult. Actually their communication with us generally throughout the renovation was excellent. I always felt like I knew what they were working on at a given point in time.

 

The other thing I really liked about Smith and Sons is that you never felt like you were being ripped off or that they were up to dodgy builders tricks, trying to find ways to make you spend more. They were always very transparent on cost and gave us choices at different price points to address unexpected issues if they arose (and were likely to add cost to our original quote).

 

We honestly couldn’t be happier with how our home has come up. Thanks to Darryl and Sam from Smith & Sons.It feels like a whole new house!